Help center
Stuck on something not covered here? Email info@camprunnerapp.com and a person answers.
Get set up
The steps on your dashboard checklist, in the order most camps do them.
- Create your first session 3 min read Dates, capacity, day or overnight, and the registration form families fill in.
- Set session pricing 4 min read Tuition, deposits, payment plans, registration fees and sibling discounts.
- Build and publish your registration form 5 min read Add the questions families answer, preview them, then publish.
- Connect Stripe and take your first payment 4 min read Link your camp's Stripe account so families can pay by card or bank transfer.
- Save a card for your CampRunner bill 2 min read What you pay, when billing starts, and where to find statements.
- Open registration 3 min read Set the registration window for a session, and close it again when you need to.
Payments
Taking tuition, plans and refunds through Stripe.
- Payment plans and autopay 4 min read Split tuition into dated payments that charge on their own.
- Card and bank transfer fees 3 min read Absorb processing fees or pass them on to families.
- Refunds and credits 3 min read Refund to the original card, or keep a credit on the family ledger.
- When a payment fails 3 min read Who gets told, how retries work, and how to follow up.